Enhancements made to a state's health management platform training to align with updated dashboards and implement adult learning methods (ADDIE, SAM). These training enhancements empowered key health stakeholders to effectively use data analysis and strategic planning to advance statewide goals.
The client had a need for consistent branding, templates, and quality standards across all training deliverables. With five rolling releases and an evolving system, the training team had to continually document changes to navigation and processes.
My firm joined the project to establish sustainable training operations for future upscaling, including planning and scheduling support, developing training resources, and upskilling vendor teams to support ongoing training development.
I brought value to the project through the following roles:
Instructional Designer: Translated complex ideas and processes to develop accessible, engaging, and comprehensive trainings. Developed design documents and storyboards; mentored colleagues on instructional design concepts, documentation, and presentation; built instructional support documents and QA checklists to support alignment and knowledge transfer.
E-Developer: Translated storyboards into create engaging VILTs that enabled healthcare professionals to support Medicaid members in their healthcare journey. Developed training videos in Camtasia to navigate and walkthrough portals and dashboards. Performed advanced edits (e.g., splicing, layering, cursor path creation), synchronized media, and configured videos for SCORM export, including setting project dimensions, version selection, reporting metrics, and packaging.
Accessibility Specialist: Conducted comprehensive 508 audits for print and multimedia content to ensure compliance with accessibility standards (WCAG, ADA); performed advanced remediation to a variety of documents (text, presentations, PDFs) to ensure accessibility for on-screen readers; and applied Described and Captioned Media Program (DCMP) guidelines to produce quality closed captioning.
Captured system navigation for providers and care managers to access new statewide provider portal and dashboards.
Developed 6 project templates for various applications (MS Excel, Word, PPT; Camtasia).
Delivered 3 job aids/QRGs, 9 new training videos, and 2 user guides; updated 6 training videos for multiple releases, all on time and within expedited timeframes.
Standardized deliverable types across multi-vendor team and contributed to training plan enhancements.
Applied 508 compliance standards for onboarding new operations team members and continuous training development.
Trained vendors on instructional design and e-development techniques to enable them to develop quality VILTs and training materials.