Instructional Design

Development Standards, Design Documents, and Instructional Videos

I develop accessible training materials for a variety of functions, including systems navigation, role-specific, and industry best practices. For example, I created Camtasia templates and themes for instructional videos, and as the end of the project approached, I developed an instructional support manual for knowledge transfer.

Instructional Materials

User Guides and Job Aids

I have extensive experience developing user guides, manuals, QRGs, job aids, and other training documents to support learner activities and on-the-job performance. My approach focuses on quickly and thoroughly learning the system as possible, identifying opportunities to streamline training, optimizing workflows for efficient UX navigation, and using mental scaffolding to support smoother implementation.

Instructional Support Document for Project Camtasia Template.pdf

Systems User Guide

I developed this user guide with a fellow colleague to support incoming Instructional Designers and e-Developers with intermediate Camtasia skills. The document includes topics on how to import, export, modify, and manage Camtasia templates and themes, complete with process steps and images. Additionally, we included instructions for adding closed captions for developing accessible training videos.

Job-Aid_Making-Outbound-Calls-Job-Aid_101.pdf

Job Aid

Job aid created to support learners after attending a VILT on using Genesys Omnichannel. This was part of a larger change implementation training package that included multiple role-specific user guides, instructional videos, and how-to articles.

Guided Instructional Videos and VILTs

I develop training videos and presentations across all phases, including planning, storyboarding, building content in an authoring tool, and exporting SCORM packages for LMS deployment.

Note: Videos have been edited for proprietary information.

Info Hub Advanced Filter and View Features.mp4

Instructional Video 1

Video Project 1.mp4

Instructional Video 2

Systems-Technical-Training-2.mp4

Instructional Video 3

VILT_Client-Specialist-Provider-Enrollment-Facilitator-Guide.pdf

VILT Facilitator Guide

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